Frequently Asked Questions

We're located on the A267, approximately 2 miles south of Tunbridge Wells in the village of Frant. Full directions are available on our Contact page, and sat nav users can use the postcode TN3 9EJ.

Spa days and treatments can be booked online. Simply visit the 'treatments' or 'spa days' pages on our website and follow the links. Alternatively, you are welcome to call us on 01892 750055 and our friendly reception team will be happy to help you.

Whilst you can book treatments on short notice if there is the availability, we generally recommend booking as far in advance as possible, especially for weekends or spa days. Popular treatments and dates fill up quickly. For last-minute availability, feel free to call us on 01892 750055 and our friendly reception team will be happy to help.

We require a minimum of 24 hours' notice for cancellations. Cancellations or reschedules made with less than 24 hours' notice will be charged at 100% of the treatment value. No-shows will be charged at 100% of the treatment value. If you wish you to change your appointment time, you must do so with more than 24 hours notice, otherwise changing your appointment will not be possible.

Please aim to arrive 10 minutes early for your treatment. For spa days, please aim to arrive on time, and a member of staff will come and let you know when it is time for your treatment.

For spa day guests, we provide everything you need including robes, towels, and toiletries. If you plan to use the pool, sauna, steam room or jacuzzi, please bring swimwear and appropriate footwear. We recommend leaving valuables at home, though lockers are provided.

As a spa day guest, you'll be provided with a comfortable robe which you are welcome to wear in between treatments. For treatments, your therapist will advise what to remove based on the treatment. If you plan to use the pool, sauna, steam room or jacuzzi, please bring swimwear and appropriate footwear.

To maintain a peaceful environment for all guests, we ask that mobile phones are switched to silent mode and not used in treatment areas or relaxation spaces. At no time may mobile phones be used on loudspeaker mode.

Yes, we have free parking on site that may be used by members, clients and spa guests.

Yes, we have specific prenatal treatments available and many of our therapists are trained in pregnancy massage. Please inform us of your pregnancy when booking so we can recommend suitable treatments. We generally recommend waiting until after the first trimester.

Please let us know about any medical conditions when booking. Your therapist will complete a consultation before your treatment to ensure it's safe and appropriate for you. Some conditions may require GP approval.

Absolutely! Many of our treatments are designed for everyone, and we have a range specifically tailored for men including deep tissue massage and express facials. Men make up around 30% of our guests.

We recommend avoiding heavy meals and alcohol before treatments. For facials, please arrive without makeup. For body treatments, avoid shaving the treatment area on the day. Sun exposure and self-tanning should be avoided before certain treatments. If you are unsure, please contact reception on 01892 750055 and they can advise you based on your specific treatment.

Of course! Feel free to call us on 01892 750055 and we'll discuss your needs and recommend the perfect treatment. You can also speak with your therapist on arrival — they can adjust treatments to focus on your specific concerns.

Our spa days are designed as complete experiences including treatments. However, we occasionally have 'thermal only' availability. Please contact us to discuss options.

All our spa days provide guests with full use of our facilities which include a heated spring water pool, steam room, sauna, candlelit jacuzzi, café and gym. Towels and robes are provided. Spa guests will also receive a welcome drink and will have access to our beautiful gardens and spa relaxation lounge. Please note that whether treatments and lunch is included depends on the spa day. Please check the spa day page for further details.

Yes! You can add extra treatments or hire one of our private relaxation suites. Feel free to call us on 01892 750055 and our friendly reception team will be happy to help. Additional treatments are subject to availability.

Yes! We love hosting hen parties, birthday celebrations, and corporate groups. We can create bespoke packages for groups of 4 or more. Contact us to discuss your requirements.

Our gift vouchers can be purchased for specific spa days, treatments, or monetary values. They're valid for 12 months from purchase and can be redeemed against any treatment or spa experience.

You can choose between instant e-voucher delivery (emailed as a printable PDF) or postal delivery in a beautiful gift box (allow 3-5 working days). Both include a personalised message.

In special circumstances, we may be able to extend vouchers. Please contact us before the expiry date to discuss. Extensions cannot be guaranteed.

Spa days include specified meals (usually lunch and afternoon tea). Individual treatment guests have access to complimentary herbal teas and water. Our café is available for additional purchases.

Yes, we cater for vegetarian, vegan, gluten-free, and most other dietary requirements. We require a minimum of 2-3 days notice, so if you have made a booking and have dietary requirements, please ensure you let us know with as soon as possible. Please note, whilst we will always try our best, due to the size of our kitchen we cannot make any guarantee there will be no cross contamination.

Yes! If you would like to book an afternoon tea, please simply call our café team on 01892 575339.