Privacy Policy
How we collect, use, and protect your personal information.
Last updated: November 2026
1. Introduction
Knowle Grange Health Spa (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our spa or use our website.
2. Information We Collect
2.1 Information You Provide
We may collect the following information when you make a booking or enquiry:
- Name and contact details (email address, phone number, postal address)
- Date of birth (where required for treatment eligibility)
- Payment information
- Health information relevant to your treatments
- Treatment preferences and history
- Communications with us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information
3. How We Use Your Information
We use your personal information to:
- Process and manage your bookings
- Provide spa treatments and services
- Send booking confirmations and reminders
- Process payments
- Respond to your enquiries
- Send marketing communications (with your consent)
- Improve our services and website
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal information based on:
- Contract: To fulfil bookings and provide services
- Consent: For marketing communications and non-essential cookies
- Legitimate interests: To improve our services and protect our business
- Legal obligation: To comply with applicable laws
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers who assist with our operations (e.g., payment processors, booking systems)
- Professional advisers (e.g., accountants, legal advisers)
- Regulatory authorities when required by law
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted connections, secure servers, and restricted access to personal data.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Treatment records are retained for 7 years after your last visit.
8. Your Rights
Under data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
9. Cookies
We only set optional cookies if you choose “Accept analytics” in the cookie banner. You can change your choice at any time with the “Cookie settings” link at the bottom of every page.
- cookie-consent (essential, stored in your browser's local storage until you clear it): remembers whether you accepted or declined analytics cookies.
- _ga (analytics, Google Analytics, 2 years): only set if you accept. Distinguishes visitors so we can see how the website is used.
- _ga_<container-id> (analytics, Google Analytics, 2 years): only set if you accept. Keeps the state of your visit for Google Analytics.
Vercel Web Analytics and Speed Insights measure page views and performance without cookies and without identifying you. Our booking, class and gift card checkouts are run by Momence; when you follow a booking link or use the gift card form on our Gift Cards page, Momence may set its own cookies under its own policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
11. Children's Privacy
Our spa services are intended for guests aged 16 and over. We do not knowingly collect personal information from children under 16.
12. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: enquiries@knowlegrange.co.uk
- Phone: 01892 750055
- Address: Wadhurst Road, Frant, Tunbridge Wells, TN3 9EJ
14. Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. Visit ico.org.uk for more information.