Our People

Meet the Team

The dedicated team at Knowle Grange are passionate about wellness and committed to making every visit special. Get to know the people behind the spa.

Carol Barazzone

Owner & Director

In August 2020 Carol undertook a major lifestyle change and gave up the world of investment banking to buy Knowle Grange. With the help and support of the amazing KG team, Carol embarked on an exciting programme of upgrading and expanding the facilities at Knowle Grange while maintaining its unique and special character. Today Knowle Grange is an idyllic retreat offering a range of indulgent spa treatments. It boasts a bright and modern spa building with new treatment rooms, changing rooms, sauna and jacuzzi as well as pool changing rooms, which include a Nordic steam room. A beautiful new barn housing an airy gym, a modern exercise studio and a beautiful licensed cafe overlooking the lovely gardens can also be enjoyed by members, clients and guests.

Claire Barrett-Hayes

Spa Manager

Claire is our Spa Manager, responsible for the day to day running of the spa. She is also a Senior Therapist with well over 30 years' experience in the beauty and wellness sector. She plays an important role in making Knowle Grange a unique and sought-after venue, brightening everyone's life at Knowle Grange with her uplifting and compassionate personality. In addition to running the spa and providing a wide range of therapies and treatments, Claire also offers personal training sessions that are motivational and full of fun and energy, as well as Stretch, Strength and Stability Classes for improving cardio and respiratory fitness.

Laure Barazzone

Assistant Spa Manager & Head of Events

Laure is Assistant Spa Manager and Head of Events. She worked in the event and hospitality industry which led to a move to Singapore where she spent 8 years, enjoying working with a wide variety of cultures. She enjoys working with children and as a qualified 'kids' yoga teacher, she offers 'kids' yoga classes in our new barn studio. In addition to taking care of our reception and our spa guests, she is qualified to do facials.

Natalie Clout

Senior Therapist

Natalie has been at Knowle Grange for close to 15 years and during that time has performed a number of roles as the business has developed. Natalie's role in hospitality is second to none and her warmth and compassion is felt by everyone she meets. She is now a Senior Therapist with over 30 years' experience and is proficient in a wide range of spa and beauty treatments.

Kelly Chamberlain

Senior Therapist

With over 20 years' experience in the beauty and wellness sector, Kelly is a Senior Therapist proficient in all therapies and treatments for both men and women. She has specific interest in Advanced Scientific Skin Care with specialist training in advanced skin care, including light therapy, which is a skin care treatment using wavelengths of lights to reduce the appearance of wrinkles, improve hydration and even skin tone.

Sophie Dawson

Beauty Therapist

Sophie has been in the beauty industry for 4 years and is fully qualified in a wide range of treatments. She is passionate about providing the highest quality treatments and ensuring that all clients have the best experience at Knowle Grange. Sophie joined Knowle Grange in 2023 and has already built up a group of loyal clients, who regularly request her services.

Jess Wates

Beauty Therapist

Jess joined Knowle Grange in 2021. She qualified at The London College of Beauty Therapy offering a wide range of treatments, specialising in lash extensions, individual & volume. Her warm & engaging personality makes her very popular with clients.

Claerwyn Hughes

Massage Therapist

Claerwyn has been a Massage Therapist since 2017, and has had an interest in both sports and alternative medicine for many years. Prior to working as a massage therapist, Claerwyn had a career in the environmental sector where she learnt that natural is best – using British made beeswax massage wax with traditional therapeutic ingredients. Claerwyn is an ITEC Level 3 Qualified Sports Massage Therapist and an accredited Cancer Massage Therapist. She is also a certified ScarWork practitioner and a Level 2 certified Rockdoc.

Ruby Wates

Gym and Class Instructor

Ruby is Knowle Grange's gym and class instructor. She is passionate in her role to support and motivate her clients to achieve their goals in fitness and exercise. Ruby's energy and enthusiasm have made her classes highly popular among members and non-members alike.

Maisy Pearce

Beauty Therapist

Maisy has been working in the industry for five years and is qualified in a wide range of treatments. Her true passion lies in advanced facials and skincare, where she thrives in helping clients achieve their healthiest skin.

Theo Beak

Carol's Personal Assistant

Having recently finished his A-Levels, Theo joined Knowle Grange in September 2025 as Carol's Personal Assistant. Whilst most of his work is done behind the scenes in the office, he loves to interact and help members, and is passionate about improving Knowle Grange in anyway he can.

Flora Marlow

Beauty Therapist

Flora is a senior therapist with over 8 years of experience in the spa industry. Flora is passionate in her role, providing a high level of professionalism and a caring manner in her treatments. Flora's areas of expertise are massage and facials and she is highly recommended by her clients.

Lou Jones

Café Manager

Lou is our café manager responsible for the day to day running of our Café & Terrace at Knowle Grange. She has been a loyal member of Knowle Grange for nearly 21 years! With over 20 years of experience in hospitality, Lou plays an important role in making Knowle Grange a unique, tranquil and sort after venue by brightening all our members and clients with her warm personality and smile. Whether it is for a quick bite after class or a special spa day lunch, Lou always ensures customers have the best experience possible. Lou loves planning events such as seasonal wreath making workshops and hosting private functions.

Poppy Hayward-Hill

Café Staff

Poppy joined Knowle Grange in September 2025 after graduating from university with a degree in philosophy. Whilst at university, she worked as a barista, and served coffee at Glastonbury Festival, even serving celebs! In the café at Knowle Grange Poppy enjoys making coffees and perfecting her latte art as well as helping prepare food!

Timm Smith

Osteopath

Timm is a qualified Osteopath registered with the General Osteopathic Council and a Personal Trainer. He is also Operations and Gym Manager at Knowle Grange. If you have an injury or an existing health condition that is preventing you from exercise or inhibiting your mobility, a consultation with Timm is the first step to help you regain physical fitness. He will also help with exercise programmes to help you maximise the benefits of being a member of Knowle Grange.